Unable to add device — TomTom Community

Unable to add device

Hi, I am told to add a device first, but I can only click 'back' and nothing else






Mod edit: Machine translated (Dutch)

Answers

  • rider1riderrider1rider Posts: 1,125 [Exalted Pioneer]
    is device recognized
  • PenningmeesterPenningmeester Posts: 2 [Apprentice Seeker]
    edited April 26
    No, I only get the message: first add a device and when I click on it I get an explanation and I can only press the back button and then I get the same message again




    Mod edit: Machine translated (Dutch)
  • VikramKVikramK Posts: 12,709 Moderator
    Hi @Penningmeester

    Welcome to the community!

    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
  • MathanMathan Posts: 1 [New Traveler]
    @VikramK, I have the same problem with my start 20 device. Initially the map that was present got corrupted since the connection went off while I was doing the updates. Then I fiddled with it a lot. And after I deleted the device from my account hoping to add and install a fresh copy of the map. Now I cannot even connect the device to my computer. Can you help?
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