live traffic updates not working

PaulBenny

i have a tomtom professional 520 and for some reason today the live traffic is not working. saying it cant connect.

YamFazMan

Hi
@PaulBenny
Welcome to the site....
Tap 4Dot (.... Menu) → Setting → System → About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
Are the following categories displaying any Numbers ???
MCC/MNC
IMEI
SIM ID
GPRS Model

Stay Safe... ATB YFM

PaulBenny

in there all i have is
traffic activated
speed camera updates activated

no imei sim id gprs modelor anything as i have it connected to wifi

YamFazMan

Hi
@PaulBenny
Try logging out of your Wi-Fi....
I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection

(You can't actually log out you can only 'Forget' the connection)
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Forget) Icon
Tap (^) Icon Screen top right
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'


To Reconnect to Wi-Fi.... For Updating etc....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect

Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device... I turn off (Forget) Wi-Fi by default and only login for updates
It's no big deal for updates, you only have to enter your Wi-Fi password....
_______________________

Check your GRPS SIM Connection again....

Stay Safe... ATB YFM