live traffic updates not working — TomTom Community

live traffic updates not working

i have a tomtom professional 520 and for some reason today the live traffic is not working. saying it cant connect.


  • YamFazManYamFazMan Posts: 20,067
    Welcome to the site....
    Tap 4Dot (.... Menu) → Setting → System → About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    Are the following categories displaying any Numbers ???
    SIM ID
    GPRS Model

    Stay Safe... ATB YFM
  • PaulBennyPaulBenny Posts: 3 [Apprentice Seeker]
    in there all i have is
    traffic activated
    speed camera updates activated

    no imei sim id gprs modelor anything as i have it connected to wifi
  • YamFazManYamFazMan Posts: 20,067
    edited April 24
    Try logging out of your Wi-Fi....
    I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection

    (You can't actually log out you can only 'Forget' the connection)
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    Tap (^) Icon Screen top right
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with an 'X'

    To Reconnect to Wi-Fi.... For Updating etc....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device... I turn off (Forget) Wi-Fi by default and only login for updates
    It's no big deal for updates, you only have to enter your Wi-Fi password....

    Check your GRPS SIM Connection again....

    Stay Safe... ATB YFM
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