Problems starting up — TomTom Community

Problems starting up

Once my TomTom is switched on all i get is picture with a computer to the left and the TomTom to the right with its lead going towards the computer. On the end is a big red cross and i cannot start the TomTom. Any ideas

Answers

  • LochfrassLochfrass Posts: 14,641
    Superusers
    You must connect it to your computer and TomTom mydrive connect must run on your pc.
    If you have inserted a Memory Card in your Satnav, then remove te memory card and connect the Device to your pc.
  • myrivertalemyrivertale Posts: 1 [New Seeker]
    i have been facing similar issues as well...
  • YamFazManYamFazMan Posts: 19,219
    Superusers
    Hi
    @myrivertale
    Welcome to the site....
    It sounds like Recovery Mode has already initialized on your device ???

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    2nd... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
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