My tomtom won't start directing my journey.
WintonTone
Registered Users Posts: 1 
New Seeker
New Seeker
It states waiting for Satellite signal so I click onto use last known address and it just stays at that address. No movement at all. I restarted the tomtom and restored factory settings but still the same result. This is the version with the built in memory, no removable sim card.
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Answers
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HI
@WintonTone
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh
RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....
If possible, for the for the first Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017
If your still struggling to get a GPS Fix
Try... https://discussions.tomtom.com/en/discussion/comment/1654018/#Comment_1654018
Stay Safe... ATB YFM
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