TomTom Start 62 keeps saying "updating"

Mike0258654 Registered Users Posts: 1
Apprentice Seeker
My TomTom keeps saying "updating" when I say "add device" on Mydrive connect.
I was suggested by Tomtom to leave it minimal 2 days, but i left it for a week on my computer and it still says "updating"... Meanwhile the computer says "keep device connected", but when I pull out the tomtom the tomtom says "keep tomtom connected" and the computer keeps saying (like it is still connected) "keep device connected"

I tried to reset the tomtom to factory settings, I tried to reset it with holding the 'on' button in till the white text appears. And i tried to recover it when the white text was displayed (pushing the 'on' button for three times short).

Has anyone an idea for me?