Traffic says expired but I have lifetime subscription

shakeyjon
shakeyjon Registered Users Posts: 2
New Seeker
in Devices using MyDrive Connect
Hi, I came to use my Tomtom 5200 which I bought not long ago and it says traffic is expired. However when I bought it is said that I will have lifetime subscription. Can you help please?

Answers

  • DougLap
    DougLap Posts: 9,855
    Superuser
    Hi @shakeyjon

    @VikramK or @lampard should pick this up and review, correcting if necessary, your devices settings on the TT servers.

    Look back here to see what they have to say.

    Doug
  • shakeyjon
    shakeyjon Registered Users Posts: 2
    New Seeker
    DougLap wrote: »
    Hi @shakeyjon

    @VikramK or @lampard should pick this up and review, correcting if necessary, your devices settings on the TT servers.

    Look back here to see what they have to say.

    Doug

    Thank you. Hopefully I get it solved soon!
  • VikramK
    VikramK Administrators Posts: 13,801
    Moderator
    Hi @shakeyjon

    Welcome to the community! Did you already contact our customer service to fix the services on your account?
    I reviewed your account and I see all services are active for the lifetime of the device.

    Regards, Vikram

Categories