Are speed cameras included with the GO Premium X

ChrisVessey
ChrisVessey Registered Users Posts: 2
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I can't seem to find any way of contacting anybody at TomTom but I have just bought a GO Premium X and speed cameras don't seem to have been activated (but there seems to be an option to subscribe). I was under the impression that this was included with this product. Can somebody tell me if I'm right or wrong.
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  • DougLap
    DougLap Posts: 10,037
    Superuser
    Hi @ChrisVessey

    Cameras, Traffic and Map updates are included. @VikramK or @lampard should pick this up and can review your units settings on the TT servers. Look back here later to see what they say.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Hi @ChrisVessey
    Welcome to the community!
    I don't see any issues with the services on your account.

    On the device, if you go to-

    Main menu- Settings- System- About

    Under 'Subscriptions'

    Do you see the status as activated for the -Speed Camera Services.

    Regards, Vikram
  • ChrisVessey
    ChrisVessey Registered Users Posts: 2
    Apprentice Seeker
    edited April 2021
    It does show as Activated on the device but when I log in to my TomTom account on the page https://www.tomtom.com/en_gb/account/details.html it says that Speed Cameras are not activated. The Serial Number is ZTxxxxxxxxx56.






    Mod edit: Please don't post private or personal information on a public forum. Thanks!
  • VikramK
    VikramK Administrators Posts: 14,293
    Moderator
    Answer ✓
    Hi @ChrisVessey
    It's a website bug and has already been reported to our team. See my response to a similar topic here- https://discussions.tomtom.com/en/discussion/comment/1753644/#Comment_1753644

    Thank you, Vikram
  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    Hi @ChrisVessey
    I also have the Premium X and I have then on my device.
    If you log into My Drive Connect and check your devices content you will see if you scroll down that this is an option.