Go supreme

Ford12 Registered Users Posts: 1
New Seeker
edited April 2021 in MyDrive Connect
Hi, I just received my tomtom product and there is no userguide. I put the serial number in and it comes up with a completely different product. the device that was sent is actually 18months old and is no longer supported. The product that goes with the serial number is for the essentials product. Its says that the home address can be set in my places, but that is not a menu item on my device. I don't know how to change the home. I formatted the device but it just picks up my current location I cannot type in a different home location. If I cannot get it working I'll send it back for a refund because clearly the product has been falsily advertised!
Also can anyone tell me how to change the time because its wrong


  • YamFazMan
    YamFazMan Posts: 21,132
    Welcome to the site....
    What are the 1st 2 characters of the serial number ??? The two letters define the Tomtom Model....

    Stay Safe... ATB YFM