GPS does not pick up a signal.

KreuzeR69_ · April 2021

Hello, I have seen the need to write to you, since I am having a problem with my TomTom Start 62 device.

For a season, the GPS signal is null or very weak, making it impossible to use it (The GPS arrow is gray). The device is fully updated and tried to restore it from the factory, without any success, losing the radars that it once had.

What solution is there?

On the other hand, I bought the device in its day with the maps of Spain for life, and it indicates to me in my account that they are expired.
Why?

I'm sorry if my English isn't that good, but I'm from Spain.

Greetings and I await your response.

YamFazMan · April 2021

Hi
@KreuzeR69_
Welcome to the site....
Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

RESETTING YOUR NAVIGATION DEVICE
https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
Charge the device for at least 2Hrs….
(Preferably using something like a Smartphone Charger using the Tomtom USB lead)
OR have the device plugged into a power supply while the device is restarting
Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
You won’t lose anything; it’s just like rebooting your PC
I use a Soft/drum-roll start after any upgrade large or small.
It’s also useful to keep in mind for sorting out most minor niggles....

If possible, for the first Satellite fix, go outside with a clear view of the Sky
See... https://discussions.tomtom.com/en/discussion/comment/1654017/#Comment_1654017

If you are still struggling to get a GPS Fix
Try... https://discussions.tomtom.com/en/discussion/comment/1654018/#Comment_1654018

Stay Safe... ATB YFM

GPS does not pick up a signal.

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