All my maps and updates disappeared from Smart Media Connect

AngryBird

hi
I see all my maps/voices and other content disappeared from both account and Smart Media connect for one of my devices. Please investigate ASAP as I can't manage my device anymore.
I have active map and cameras subscription as well as Live services - nothing is showing anymore

AngryBird

Support ticket for this is - #1201172

AngryBird

@VikramK looks like exactly same issue here with the other satnav:
https://discussions.tomtom.com/en/discussion/1133851/mydrive-connect-my-content-problem-windows-10

AngryBird

AngryBird

@VikramK
Exception I get in the log btw ( I changed last symbols of my device to XXXXXX)
2021-04-28 13:12:34.854|83886121|Error|DispatchUploadAction::onUploadDone|failed to upload to https://pnd.services.tomtom.com/csl/devices/IJ5017XXXXXX/status.xml?api=2.0, error code 302, status code 400, Response is Error downloading http://sa.services.tomtom.com/csl/devices/IJ5017XXXXXX/dispatch?api=1.0&target=https://pnd.services.tomtom.com/csl/devices/IJ5017XXXXXX/status.xml?api=2.0 - server replied: Bad Request
2021-04-28 13:12:37.109|33554532|Error|SupporterManager::onStatus|PND reports installation failed: <?xml version="1.0" encoding="UTF-8"?><jobprogress xmlns="http://www.tomtom.com/ns/device/1.0&quot; deviceid="IJ5017XXXXXX" progress="9999" state="error" eta="0"/>

AngryBird

latest log:
2021-04-29 00:36:10.305|33554532|Error|SupporterManager::onStatus|PND reports installation failed: <?xml version="1.0" encoding="UTF-8"?><jobprogress xmlns="http://www.tomtom.com/ns/device/1.0&quot; deviceid="IJ5017XXXXXX" progress="0" state="error" eta="0"/>