All my reports disappeared in MapShare Reporter — TomTom Community

Map quality

All my reports disappeared in MapShare Reporter

ThannBanisThannBanis Posts: 39 [Renowned Wayfarer]
in Map quality
60+ reports in various stages of being fixed (pending, accepted and fixed) has suddenly disppeared. Anyone else having this issue?
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Best Answers

  • VikramKVikramK Posts: 12,678 Moderator
    Accepted Answer
    Hi @ThannBanis
    This has been reported to our team. I will add your account to the ticket.

    I will post back once I have an update.

    Regards, Vikram
  • VikramKVikramK Posts: 12,678 Moderator
    Accepted Answer
    Hello All,

    A fix is deployed to our Production site today, the reports with the status 'Accepted' should be visible back to all our users in the 'My Reports' panel.

    In some cases, for the reports to show on the account you might have to log out and log in again :)

    Thanks, Vikram

Answers

  • VikramKVikramK Posts: 12,678 Moderator
    Accepted Answer
    Hi @ThannBanis
    This has been reported to our team. I will add your account to the ticket.

    I will post back once I have an update.

    Regards, Vikram
  • GeorgnsGeorgns Posts: 3 [Apprentice Traveler]
    Hi,
    For me it is a same thing. Missing reports, and persistently missing an update on maps and my corrections on highway Miloš Veliki Serbia.

    Thanks

    Happy user form Serbia.
  • MegalosMegalos Posts: 6,072
    Superusers
    +1. Same here. About 120 reports disappeared recently. However, when exporting to .csv, they are still there. So they are just not visualized in the MSR tool on the map it seems.
  • DJSheridanDJSheridan Posts: 115 [Sovereign Trailblazer]
    I take it this is for the Report A Map Change - if so then I have also seen that some of the reports i made have not been accepted.
  • GeorgnsGeorgns Posts: 3 [Apprentice Traveler]
    Hi,
    To add to my previous post highway Miloš Veliki is missing lots of speed limits and because of that average speed display.
    Thanks.
  • HaifaiHaifai Posts: 82 [Renowned Trailblazer]
    edited April 21
    Same discussion in German Forum, with an answer from TomTom India

    https://discussions.tomtom.com/de/discussion/comment/1754003#Comment_1754003
  • VikramKVikramK Posts: 12,678 Moderator
    Accepted Answer
    Hello All,

    A fix is deployed to our Production site today, the reports with the status 'Accepted' should be visible back to all our users in the 'My Reports' panel.

    In some cases, for the reports to show on the account you might have to log out and log in again :)

    Thanks, Vikram
  • MegalosMegalos Posts: 6,072
    Superusers
    Yes, the reports are back again. Thanks :)
  • ThannBanisThannBanis Posts: 39 [Renowned Wayfarer]
    Thank you Vikram.

    Looks likes everything is back in order
  • GeorgnsGeorgns Posts: 3 [Apprentice Traveler]
    Almost all highway Miloš Veliki is set on 40 km speed limit. I give up. Best regards.
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