All my reports disappeared in MapShare Reporter

ThannBanis
ThannBanis Registered Users Posts: 39
Renowned Wayfarer
60+ reports in various stages of being fixed (pending, accepted and fixed) has suddenly disppeared. Anyone else having this issue?

Best Answers

  • VikramK
    VikramK Administrators Posts: 13,713
    Moderator
    Answer ✓
    Hi @ThannBanis
    This has been reported to our team. I will add your account to the ticket.

    I will post back once I have an update.

    Regards, Vikram
  • VikramK
    VikramK Administrators Posts: 13,713
    Moderator
    Answer ✓
    Hello All,

    A fix is deployed to our Production site today, the reports with the status 'Accepted' should be visible back to all our users in the 'My Reports' panel.

    In some cases, for the reports to show on the account you might have to log out and log in again :)

    Thanks, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,713
    Moderator
    Answer ✓
    Hi @ThannBanis
    This has been reported to our team. I will add your account to the ticket.

    I will post back once I have an update.

    Regards, Vikram
  • Georgns
    Georgns Registered Users Posts: 21
    Master Explorer
    Hi,
    For me it is a same thing. Missing reports, and persistently missing an update on maps and my corrections on highway Miloš Veliki Serbia.

    Thanks

    Happy user form Serbia.
  • Megalos
    Megalos Posts: 6,089
    Superuser
    +1. Same here. About 120 reports disappeared recently. However, when exporting to .csv, they are still there. So they are just not visualized in the MSR tool on the map it seems.
  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    I take it this is for the Report A Map Change - if so then I have also seen that some of the reports i made have not been accepted.
  • Georgns
    Georgns Registered Users Posts: 21
    Master Explorer
    Hi,
    To add to my previous post highway Miloš Veliki is missing lots of speed limits and because of that average speed display.
    Thanks.
  • Haifai
    Haifai Registered Users Posts: 82
    Renowned Trailblazer
    edited April 2021
    Same discussion in German Forum, with an answer from TomTom India

    https://discussions.tomtom.com/de/discussion/comment/1754003#Comment_1754003
  • VikramK
    VikramK Administrators Posts: 13,713
    Moderator
    Answer ✓
    Hello All,

    A fix is deployed to our Production site today, the reports with the status 'Accepted' should be visible back to all our users in the 'My Reports' panel.

    In some cases, for the reports to show on the account you might have to log out and log in again :)

    Thanks, Vikram
  • Megalos
    Megalos Posts: 6,089
    Superuser
    Yes, the reports are back again. Thanks :)
  • ThannBanis
    ThannBanis Registered Users Posts: 39
    Renowned Wayfarer
    Thank you Vikram.

    Looks likes everything is back in order
  • Georgns
    Georgns Registered Users Posts: 21
    Master Explorer
    Almost all highway Miloš Veliki is set on 40 km speed limit. I give up. Best regards.