GO6100 not starting-recovery not working

Rob_4H-B Registered Users Posts: 3
New Seeker
Hi all, New to this forum. I charged my tomtom this week ready for a trip on Saturday but when I turned it on I just got the "red cross" as shown on the tomtom support page (navigation device not starting or displaying a cross) I have tried following the recovery procedure but it just goes round and round in a loop. My device keeps restarting with the red cross. Does anyone have a solution please? Thanks in advance. Rob


  • rider1rider
    rider1rider Registered Users Posts: 1,487
    Exalted Pioneer
    live chat or send email to their customer care
  • Rob_4H-B
    Rob_4H-B Registered Users Posts: 3
    New Seeker
    Thanks rider1rider, Couldn`t find live chat when I logged into My Drive connect this morning but will look again and reply here.
  • YamFazMan
    YamFazMan Posts: 21,132
    edited May 2021
    Welcome to the site....
    It sounds like Recovery Mode has Automatically Started on your device ???

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....


    You may need to contact Tomtom Support....
    Contacting Tomtom Support….
    Due to COVID-19 the phone service has been suspended
    The way of contacting Customer Services has changed
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    1st... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    2nd... Tomtom FAQ … How to Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Rob_4H-B
    Rob_4H-B Registered Users Posts: 3
    New Seeker
    Have just spoken to live-chat and the AV/FW may be interfering when updating? I was asked to try connecting to another pc but I don`t have one so they are looking into it their end and will get back to me.