Speed cameras

iopanas
iopanas Registered Users Posts: 5
Apprentice Seeker
edited April 2021 in TomTom Services
My speed cameras on my tomtom disappeared after an update and in the box say life time speed cams, what i need to do to have that back?

Answers

  • YamFazMan
    YamFazMan Posts: 20,785
    Superuser
    edited April 2021
    Hi
    @iopanas
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,709
    Moderator
    Hi @iopanas
    I reviewed your TomTom account and I see the device comes with free updates for Traffic and maps for the lifetime of the device but services for speed cameras are valid for 3 months.

    If speed cameras service are mentioned as lifetime (on the box) then please get in touch with our customer service as they might need some additional information before making any changes to the account.

    Thank you, Vikram
  • DJSheridan
    DJSheridan Registered Users Posts: 128
    Sovereign Trailblazer
    TBH this is an on-going thing as my new Premium X comes with life-long Speed Cameras but my account still states "update and subscribe" (which has been like this for what seems ages) and after updating my Speed Camera database and factory reset still no mobile cameras around anywhere on the map!

    Surely this needs sorting out as soon as possible? It can't be that hard...