Phone not triggering route

Caherconree
Caherconree Registered Users Posts: 46
Prominent Wayfarer
Hello,
Normally I can use my phone to find my next location and when I get to the car, the route will be ready, but for the last few days this has not worked at all. I have logged out and in again, but still this refuses to work.
Id be most grateful for any suggestions?
thanks
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Best Answer

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @Caherconree
    Welcome to the community!
    Could you do a factory reset on the device and log in again into MyDrive.

    Factory reset- Main menu- Settings- System- Reset device

    Also, ensure that you are logged in to MyDrive on the device-

    Main menu- Settings- MyDrive

    On the phone-
    - Reinstall the app
    - Log in to MyDrive using the same account that was used on the device.

    Test if the sync works when both(device and app) are connected to the internet.

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,781
    Moderator
    Answer ✓
    Hi @Caherconree
    Welcome to the community!
    Could you do a factory reset on the device and log in again into MyDrive.

    Factory reset- Main menu- Settings- System- Reset device

    Also, ensure that you are logged in to MyDrive on the device-

    Main menu- Settings- MyDrive

    On the phone-
    - Reinstall the app
    - Log in to MyDrive using the same account that was used on the device.

    Test if the sync works when both(device and app) are connected to the internet.

    Regards, Vikram
  • Caherconree
    Caherconree Registered Users Posts: 46
    Prominent Wayfarer
    Thanks, Vikram - that worked.