Run not appearing in my activities — TomTom Community

Run not appearing in my activities

Tim_Hatton58Tim_Hatton58 Posts: 1 [New Seeker]
My Runner Watch seems to still be uploading to the computer OK, but the runs have stopped appearing in my activities on the TomTom Sports website. And therefore, my runs are not transferring to Strava either, which is where I want to view them. How do I fix this?

Answers

  • tfarabaughtfarabaugh Posts: 16,812
    Superusers
    Did you get any error messages while syncing or did it hang up at all? Have you first installed the Connect software and is it running? The software must be installed and running prior to plugging in the watch. If you are using the phone app, once you have synced by phone you cannot also sync by computer, it is either/or. Once the watch thinks it has a successful upload it clears the memory (what you are seeing in the History is just summary data points, the actual activity is deleted once synced). If you can find the ttbin file you can force an upload (if there is no ttbin it is lost). To force Sports to reupload an activity you need to do the following:

    1 - Exit Sports Connect on your computer (you must use a computer to reupload – right click on the tray icon and select Exit).

    2 - Locate the ttbin files (if they are not there the activity is lost and not recoverable - what is on the watch is just summary data, all the detail is gone). On a PC the ttbins are saved in a dated folder for the date of the activity under C:\Users\{User Name}\TomTom Sports\{Watch Name}.

    3 - On Apple Devices, connect your device to the computer, open iTunes, select your device in the iTunes sidebar, select Sports on the Apps tab under File Sharing and the ttbin files are listed on the right-hand side. Right-click (Mac: ctrl-click) a file to copy it and save it to your computer. In Android, the ttbin files are stored on the internal SD in (/sdcard/TomTom_Sports/[serial number of watch]/workouts/uploaded/).

    4 - Copy them to your computer

    5 - Place the ttbin files in the serial number directory:
    Windows: C:\Users\[user name]\TomTom Sports\[serial number]
    Mac: [home dir]/TomTom Sports/[serial number]

    6- Restart Sports Connect and connect your watch

    7 - Go the Settings page (click the gear icon on the top right) and press the 'Try again' button to re-upload the files.

    You may want to do a factory reset which will prompt you to login to MySports again, make sure you are using the same email to login that you used during the reset.
Sign In or Register to comment.

Who's Online in this Category0