TomTom Services Disconnected
I updated my GO 5100 earlier today having not used it for over a year. Unfortunately it is no longer connecting to my live services; traffic, speed cameras etc. These are lifetime services that came with the purchase of the devcie.
The GPRS Status is reported as disconnected with code (23415,0,0,0,10,1).
I have tried a soft reset, and also factory resetting the device but it still won't connect. I have also had tech support on the phone - he told me that it is nothing to do with the SIM and that my services have expired and proceeded to try to sell me these services again. I am surpised by this.
I think the SIM card has been deactivated as I haven't used it for so long. Can anybody confirm this and is there anything that can be done to reactivate, or would my only option be to purchase a new unit if I want these services again?