Live Services update not working

Gannet_UK

I purchased a further year of Live Services, updated my SD card, and put it back in the car (a 2013 Mazda CX-5) but still have no Live Services. Last time I had to perform a factory reset and soft reset. Do I need to do the same again?

VikramK

Hi @Gannet_UK
Welcome to the community!
Yes, I would recommend that you first do a soft reset and if the device is still not connecting then follow up with a factory reset.

When you do a factory reset it's important that you login again into TomTom Services on the device.

Regards, Vikram

Gannet_UK

Hi Vikram, thank you for the reply.

I did the factory reset and then re-updated the memory card on my computer (logged in as me). I do not get an option to login in via the car's internal TomTom - Live Services simply hangs when I press it. Anyway, the reset did not solve the issue - I still cannot connect to Live Services. Please advise what to do.

I also now have two further problems:
-I cannot simply type in a UK postcode to navigate to it. The sat nav accepts the first 3 digits and brings up the relevant city, but then does not accept the final 3 digits. I have to manually enter the street. I have "navigate to postcode" enabled in the settings.
-I no longer have the voice I purchased. I copied it onto the SD card from my computer, but the car's sat nav does not appear to have found it.
Again, please advise what to do.

Thank you
Mark

Gannet_UK

Hi @VikramK, did you see my reply above? I am having the same problem, and more! Could you take a look, please?