Lifetime maps/traffic/radar

KurtShoot
KurtShoot Registered Users Posts: 11
Apprentice Traveler
edited December 2021 in Devices using Wi-Fi®
Hello,
I have a TomTom 5200 which is supposed to have lifetime updated of maps trafifc and speed cameras, howeveer, it tells me all are expired.
Could you please enable my device to include the lifetime services?
Also, could you please enable download of a UK English computer voice?
Many thanks,
G Schut

Best Answers

  • DougLap
    DougLap Posts: 10,029
    Superuser
    Answer ✓
    Hi @KurtShoot

    @VikramK or @lampard should pick this up and sort out your units settings on the TT servers and add the voice to your account so you can download it.

    Look back here later to see what is said.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @KurtShoot

    Welcome to the community!

    I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram

Answers

  • DougLap
    DougLap Posts: 10,029
    Superuser
    Answer ✓
    Hi @KurtShoot

    @VikramK or @lampard should pick this up and sort out your units settings on the TT servers and add the voice to your account so you can download it.

    Look back here later to see what is said.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Answer ✓
    Hi @KurtShoot

    Welcome to the community!

    I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Hello,

    many thanks for your help!
    Lifetime updates are working now.

    Regards,
    Kurt

  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @KurtShoot

    Did you get the voice you wanted as well?

    Doug
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Can't get the device to connect to MyDrive Connect anymore though, which I need to download the uk computer voice?
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @KurtShoot

    If you have Wifi it should be able to download the voice that way in Updates and New items.

    Doug
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Ah, ok. No new voice there yet, I'll wait a bit longer. Very impressed with the help received so far!

    Thanks
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @KurtShoot

    As @VikramK did not mention he had added Serena or Malcom voices that is why I asked. Maybe he will pick this up and add them too.

    Look back later.

    Doug
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    edited April 2021
    Hi @KurtShoot
    Thanks for confirming. New voices can be activated once the device connects to our servers after the soft reset.
    The voices have been added now, you will find them under updates.

    Regards, Vikram
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Voices now working as well.

    Thank you both very much for your help!

    Cheers,
    Kurt
  • DougLap
    DougLap Posts: 10,029
    Superuser
    Hi @KurtShoot

    Glad you are all sorted.

    Doug
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Hello,

    One more question!
    My device is a GO5200, which has GPRS build-in? It does however not connect to the internet. Only over WiFi or when connected to my phone with data enabled do the live services work fine.

    In Settings - About it says Data connection: None & GPRS Status: Disconnected.

    Any suggestions?

    I can obviously enable the data connection through my phone, but GPRS would be nice as then it will work for my wife as well (as connecting it to her iPhone is way to complicated for her..)

    Thanks
    Kurt
  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    @KurtShoot

    Hi Kurt
    Could you try the steps advised in the video below-



    Regards, Vikram
  • KurtShoot
    KurtShoot Registered Users Posts: 11
    Apprentice Traveler
    Hello,

    Thanks again for your help.
    I did hard resut the unit, but so far no luck. "GPSR Status" says "Disconnected".
    Data works over WiFi or phone connection, but not through the build in SIM.

    Kurt