"Lifetime" map subscription showing EXPIRED — TomTom Community

"Lifetime" map subscription showing EXPIRED

I have a Via 52 and have always received free map updates for my region. For the past 6+ months, no updates have been available. When I look in MyDrive Connect, there is a message in the Maps section that says "Map Update Service subscription: Expired". As this device is supposed to have free lifetime map updates, how can the subscription be expired?

Answers

  • VikramKVikramK Posts: 11,581 Moderator
    Hi @CanuckInOz

    Welcome to the community!

    I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • hw64hw64 Posts: 2 [New Seeker]
    edited April 17
    I am having exatcly the same issue.
    I tried the rest proceedure but it still shows as expired.

    My VIA 52 is stuck with map version 10.30

    Can you please help ?
  • YamFazManYamFazMan Posts: 19,219
    Superusers
    edited April 17
    Hi
    @hw64
    Welcome to the Site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramKVikramK Posts: 11,581 Moderator
    Hi @hw64

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • hw64hw64 Posts: 2 [New Seeker]
    Thanks very much, that's all sorted now.
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