"Lifetime" map subscription showing EXPIRED

CanuckInOz

I have a Via 52 and have always received free map updates for my region. For the past 6+ months, no updates have been available. When I look in MyDrive Connect, there is a message in the Maps section that says "Map Update Service subscription: Expired". As this device is supposed to have free lifetime map updates, how can the subscription be expired?

VikramK

Hi @CanuckInOz

Welcome to the community!

I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

hw64

I am having exatcly the same issue.
I tried the rest proceedure but it still shows as expired.

My VIA 52 is stuck with map version 10.30

Can you please help ?

YamFazMan

Hi
@hw64
Welcome to the Site....
@VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @hw64

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram

hw64

Thanks very much, that's all sorted now.

Moomilicious

Hello

I also have the same iasue with my Go Professional 6250. Should be lifetime maps but MyDrive says subscription expired. Can you help me?

Willy875

Hi

@Moomilicious

What Mydrive connect says (lifetime cards expired) is not for your Go Professional 6250.

YamFazMan

Hi
@Moomilicious
@VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

Stay Safe... ATB YFM

VikramK

Hi @Moomilicious

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram.

Moomilicious

VikramK wrote: »

Hi @Moomilicious

Welcome to the community!
My team has fixed the services for your TomTom, please do a soft reset and check for updates.



Regards, Vikram.

Now it works. Thank you so much!