"Lifetime" map subscription showing EXPIRED

CanuckInOz
CanuckInOz Registered Users Posts: 1
New Seeker
I have a Via 52 and have always received free map updates for my region. For the past 6+ months, no updates have been available. When I look in MyDrive Connect, there is a message in the Maps section that says "Map Update Service subscription: Expired". As this device is supposed to have free lifetime map updates, how can the subscription be expired?

Answers

  • VikramK
    VikramK Administrators Posts: 13,776
    Moderator
    Hi @CanuckInOz

    Welcome to the community!

    I have asked my team to fix the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • hw64
    hw64 Registered Users Posts: 2
    New Seeker
    edited April 2021
    I am having exatcly the same issue.
    I tried the rest proceedure but it still shows as expired.

    My VIA 52 is stuck with map version 10.30

    Can you please help ?
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    edited April 2021
    Hi
    @hw64
    Welcome to the Site....
    @VikramK or @lampard the Forum Moderators should pick this up on Monday and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,776
    Moderator
    Hi @hw64

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram
  • hw64
    hw64 Registered Users Posts: 2
    New Seeker
    Thanks very much, that's all sorted now.
  • Moomilicious
    Moomilicious Registered Users Posts: 2
    New Seeker
    Hello

    I also have the same iasue with my Go Professional 6250. Should be lifetime maps but MyDrive says subscription expired. Can you help me?
  • Willy875
    Willy875 Registered Users Posts: 5,397
    Revered Voyager
    Hi

    @Moomilicious

    What Mydrive connect says (lifetime cards expired) is not for your Go Professional 6250.
  • YamFazMan
    YamFazMan Posts: 20,814
    Superuser
    Hi
    @Moomilicious
    @VikramK or @lampard the Forum Moderators should pick this up and check/correct your Tomtom Account status.....

    Stay Safe... ATB YFM
  • VikramK
    VikramK Administrators Posts: 13,776
    Moderator
    Hi @Moomilicious

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram.
  • Moomilicious
    Moomilicious Registered Users Posts: 2
    New Seeker
    VikramK wrote: »
    Hi @Moomilicious

    Welcome to the community!
    My team has fixed the services for your TomTom, please do a soft reset and check for updates.



    Regards, Vikram.

    Now it works. Thank you so much!