GO 620 not booting up properly — TomTom Community

GO 620 not booting up properly

I have a GO620 & when I try to boot it up it just comes to a screen with !Tomtom & a pic of a PC with a red X.
I have tried to restore it through My Drive but it won't restore.
Does anyone know what I may be able to do to get it going? Thx

Comments

  • VikramKVikramK Posts: 12,709 Moderator
    Hi @TGW68
    Welcome to the community!
    I don't see any issues with the installation logs for your GO WiFi 620. My advice would be to report this to our customer service team for further investigation.

    Regards, Vikram
  • TGW68TGW68 Posts: 2 [New Seeker]
    Thx. I have sent an email through to them. I was just hoping someone on here may have a quick answer
  • YamFazManYamFazMan Posts: 20,067
    Superusers
    Hi
    @TGW68
    Further to Vikram's post... It sounds like Recovery Mode has already initialized on your device ???

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    I think the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

    You may need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ... Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • Thomas761Thomas761 Posts: 2 [Apprentice Traveler]
    my 6200 will not boot up, bar goes halfway across then stops. When connected to my drive it goes through the process of restoring and seems to finish that but then tomtom goes into rebooting and the whole process starts again.
    Any suggestions would be great. Thanks Tom
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