GO 620 not booting up properly
TGW68
Posts: 2 [New Seeker]
I have a GO620 & when I try to boot it up it just comes to a screen with !Tomtom & a pic of a PC with a red X.
I have tried to restore it through My Drive but it won't restore.
Does anyone know what I may be able to do to get it going? Thx
I have tried to restore it through My Drive but it won't restore.
Does anyone know what I may be able to do to get it going? Thx
0
Comments
Welcome to the community!
I don't see any issues with the installation logs for your GO WiFi 620. My advice would be to report this to our customer service team for further investigation.
Regards, Vikram
Superusers
@TGW68
Further to Vikram's post... It sounds like Recovery Mode has already initialized on your device ???
MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...
When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
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Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect
See Tomtom FAQ... Navigation device not starting or displaying a cross....
I think the device is somewhere between bullet-point (7) & (8)
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross
Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
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You may need to contact Tomtom Support....
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For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ... Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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