Problem connecting with TomTom Live 800 Series — TomTom Community

Problem connecting with TomTom Live 800 Series

Hi, I have just acquired a TomTom Live 800 series. When I tried to connect it to My Drive Connect the sat nav was not recognised despite several attempts. When I logged out it suddenly showed my unit as an 825 and needed 6 updates. This is as far as I can go. Any help would be gratefully received.


  • MikeeeMikeee Posts: 2 [New Seeker]
    FW2 are the first letters of the serial number.
  • VikramKVikramK Posts: 12,688 Moderator
    Hi @Mikeee

    Welcome to the community!
    The device is not linked to your TomTom account.
    Could you send me the serial number of your device through a private message, please?

    Thanks, Vikram
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