GPRS disconnecting after 15 mins
I have a GO 6200 which I have not used much in the past year (Covid and all, working from home), but I used it last week around Belgium. My device connects to the gprs network (and traffic info) after it comes out of standby, but after ten to twenty minutes the gprs connection is lost. No matter where I am, so it is not related to the network. I upgraded to the latest firmware right before last week, but since I used it so little before that, I don't know if the problem is related to the update.
When the connection is lost, a soft reset does not solve it. Only when I take my device out of its cradle so that it goes into standby for a while and then put it back in, the connection to the gprs network is restored (for 10-20 minutes...)
I already did the factory reset, followed by a soft reset, but no luck.
I had connection issues before and the solution was always "second level support" changing my sim profile, so if that is the case again I am wondering how to get in touch with TomTom support directly. Or is this now the only way to get support, next to the unhelpful chatbot?