Updating monthly speed camera on Start 52
Kathleen2
Posts: 21 [Master Explorer]
when i go to renew my monthly speed camera update it says The subscription you are trying to purchase is already activated for your device. Please remove this subscription from your basket in order to place you order.
Does this mean that my subscription automatically renews and updates itself on a monthly basis ? and i do not have to do this each month?
Even though my satnav is constantly telling me my subscription is running down?
If this is the case do i need to connect my satnav to pc to update even if i have already paid my monthly subscription
Does this mean that my subscription automatically renews and updates itself on a monthly basis ? and i do not have to do this each month?
Even though my satnav is constantly telling me my subscription is running down?
If this is the case do i need to connect my satnav to pc to update even if i have already paid my monthly subscription
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Answers
Superusers
@Kathleen2
Welcome to the site...
There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....
Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Tomtom Speed Cam FAQ….
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
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Contacting Tomtom Support….
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)
The way of contacting Customer Services has changed
(1)... A couple of Tips if you need to Contact Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
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(2)... Tomtom FAQ … How to Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
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If this is the case, do i still need to connect my satnav to pc to automatically update?
Superusers
@Kathleen2
I would think 'Yes'
The Start 52 is a NAV4 None Live device that requires updating using My Drive Connect....
Stay Safe... ATB YFM