Updating monthly speed camera on Start 52
Kathleen2
Registered Users Posts: 21 
Master Explorer
Master Explorer
when i go to renew my monthly speed camera update it says The subscription you are trying to purchase is already activated for your device. Please remove this subscription from your basket in order to place you order.
Does this mean that my subscription automatically renews and updates itself on a monthly basis ? and i do not have to do this each month?
Even though my satnav is constantly telling me my subscription is running down?
If this is the case do i need to connect my satnav to pc to update even if i have already paid my monthly subscription
Does this mean that my subscription automatically renews and updates itself on a monthly basis ? and i do not have to do this each month?
Even though my satnav is constantly telling me my subscription is running down?
If this is the case do i need to connect my satnav to pc to update even if i have already paid my monthly subscription
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Answers
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Hi
@Kathleen2
Welcome to the site...
There has been a change in the Speed cam subscriptions... The Tomtom subscriptions now 'Auto Renew' by default....
Note... If your subscription has expired you will NOT get any Speed cam warning on the device, even the old database is still installed on the device....
See T&C's 4.2 Subscriptions, renewals and Free Trials...
Here... https://www.tomtom.com/en_gb/legal/terms-and-conditions/#4YourAccountandyoursubscriptions
Tomtom Speed Cam FAQ….
See... https://help.tomtom.com/hc/en-gb/articles/360015806999
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For Tomtom Support Email or Chat lines...
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(1)... A couple of Tips if you need to Contact Tomtom Support....
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Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support
Stay Safe... ATB YFM0 -
ok..does this mean i do not have to do anything as my speed camera monthly updates are automatically renewed?
If this is the case, do i still need to connect my satnav to pc to automatically update?0 -
Hi
@Kathleen2
I would think 'Yes'
The Start 52 is a NAV4 None Live device that requires updating using My Drive Connect....
Stay Safe... ATB YFM1
