Traffic services not working

ryeman Registered Users Posts: 19
Outstanding Wayfarer
edited April 2021 in TomTom Services
Wednesday 7 April at around 8am heading to Melbourne on the Hume Freeway between Craigeburn and Coopers St Epping my GO620 WiFi with information sharing mode enabled, failed to show traffic resulting in a slow crawl for 25 minutes .
The Tesla suggested an alternative via Sydney Rd which I ignored......unfortunately.
Why did this happen ?