Site problems — TomTom Community

Site problems

James_646James_646 Posts: 10 [Apprentice Traveler]
edited April 12 in Travel lounge
Is the tomtom site down

Best Answer


    edited April 12
    Good afternoon, I have a TOMTOM VIA52 navigator, I have bought an update package for speed cameras, I cannot download. They have charged my bank account but I have not received the update that I bought and I cannot download it either. The user help system is useless I have tried twice for nothing. I have canceled my subscription for speed cameras, since I have bought a package with purchase invoice number 9507349551 dated 03/22/2021, with order number # 411296148 dated 03/22/2021 for speed camera updates - monthly subscription that I can't download, nor do I get help to do so

    Mod edit: Machine translated from Spanish!
  • James_646James_646 Posts: 10 [Apprentice Traveler]
    I think we are both on a dodgey TomTom site
  • LochfrassLochfrass Posts: 16,481
    Accepted Answer
    Have you tryed to contact customer Support as YamFazMan ha discribed it here:

    Only the Support can solve your problem not we other users.
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