Site problems

James_646
James_646 Registered Users Posts: 10
Apprentice Traveler
edited April 2021 in Travel lounge
Is the tomtom site down

Best Answer

Answers

  • JAVIER_BARRERA
    JAVIER_BARRERA Registered Users Posts: 1
    New Seeker
    edited April 2021
    Good afternoon, I have a TOMTOM VIA52 navigator, I have bought an update package for speed cameras, I cannot download. They have charged my bank account but I have not received the update that I bought and I cannot download it either. The user help system is useless I have tried twice for nothing. I have canceled my subscription for speed cameras, since I have bought a package with purchase invoice number 9507349551 dated 03/22/2021, with order number # 411296148 dated 03/22/2021 for speed camera updates - monthly subscription that I can't download, nor do I get help to do so

    Mod edit: Machine translated from Spanish!
  • James_646
    James_646 Registered Users Posts: 10
    Apprentice Traveler
    I think we are both on a dodgey TomTom site
  • Lochfrass
    Lochfrass Posts: 18,431
     Superuser
    Answer ✓
    @JAVIER_BARRERA
    Have you tryed to contact customer Support as YamFazMan ha discribed it here:
    https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844

    Only the Support can solve your problem not we other users.