How to fix GO Supreme? — TomTom Community

How to fix GO Supreme?

My GO Supreme keep restoring loop, How can I fix it? Please advice me. Thanks.
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Answers

  • YamFazManYamFazMan Posts: 19,253
    Superusers
    edited April 10
    Hi
    @Tadashi
    Welcome to the site....
    Once Recovery Mode has been initialized on your device....

    MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

    When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
    ___________________________

    Installing MyDrive Connect....
    Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

    See Tomtom FAQ... Navigation device not starting or displaying a cross....
    It sounds like the device is somewhere between bullet-point (7) & (8)
    See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

    Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
    Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
    Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
    ___________________________

    End
    ___________________________

    This is a Tomtom User Forum where Users help each other....

    You may need to contact Tomtom Support....
    Due to COVID-19 the phone service has been suspended
    For Tomtom Support Email or Chat lines...
    (Monday to Friday Normal Office Hours)

    The way of contacting Customer Services has changed
    (1)... A couple of Tips when Contacting Tomtom Support....
    Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
    _________________________

    (2)... Tomtom FAQ... Contact Tomtom Support....
    Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

    Stay Safe... ATB YFM
  • TadashiTadashi Posts: 2 [New Seeker]
    Thank you for your reply.
    Yes, I did it all like your advice, but the device doesn't start normal(it's mean "doesn't show map"). TOMTOM logo shows with drum sound(loading line finished) at first, and then world map display came(Loading stops around half line.) and display "Do not disconnect your device" display, and keep freeze that display. Please help it for me!
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