What has happened to my accessory order? — TomTom Community

What has happened to my accessory order?

brentmcbrentmc Posts: 11 [Apprentice Seeker]
I ordered and paid for a replacement windscreen mount on 09/03. I received the invoice and receipt on 09/03.
The item has not arrived. There has been no tracking order sent.
I received a duplicate of the invoice on 01/04.
I tried the website support page on the Tom Tom site, related to orders. Nothing happens, but I end up on the forum page no matter what link I click. I read the pro-forma answers, one of which said that at the top of the page I click the 'Orders' tab - guess what, no tab titled 'Orders'.

Please link me up with the orders department.



  • VikramKVikramK Posts: 11,388 Moderator
    edited April 9
    Hi Brent
    Sorry about the delay. I think this question would be better handled by our customer service team.

    The reason you get directed to the forum every time you click a link on our support page is due to a cookie issue.

    Copy this link- https://help.tomtom.com/hc/en-gb/articles/360015568919/

    and open it in a private/incognito mode in your browser.

    Clearing the cookies should also help.

    Open the link and log in to your TomTom account. The webpage tells you how you can get in touch with our support team.

    Regards, Vikram
  • brentmcbrentmc Posts: 11 [Apprentice Seeker]

    I tried what you suggested. It worked once with incognito. I attempted to send a message. There has been no reply.

    I have tried to follow up, but cannot get logged into see correct pages. Have cleared ALL cookies - does not work. Have tried a different browser - does not work. Have tried a different device - does not work. Please forward my request and details to those colleagues and ask fro a communication to be opened in my registered email address.

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