Device not connected

Nansei

At the time I connect my 5100 a wheel start to run on the software and the device displays "connected to your computer" but after a while the status is "Not connected" (looks like a timeout)
I rebooted the mac, the 5100, used another USB port, cable with no change.

It was working fine a while ago, since I have been obliged to update the software. any relationship ?

Please advise

YamFazMan

Hi
@Nansei
Welcome to the site....
It sounds like Recovery Mode has initialized on your device....

MyDrive Connect >> MUST << be running on your PC, and be capable of displaying as >> CONNECTED << on MyDrive Connect...

When the device is in Recovery Mode... The device MUST be connected to your PC using the supplied USB Cable with MyDrive Connect running in the background for the Recovery process to complete....
___________________________

Installing MyDrive Connect....
Here... https://help.tomtom.com/hc/en-gb/articles/360013959499-Installing-MyDrive-Connect

Nansei wrote: »

(Snip) A wheel start to run on the software and the device displays "connected to your computer" but after a while the status is "Not connected" (Snip)

Does the Running Wheel look like the sinning disk in bullet-point 5 in the link below....
Tomtom FAQ... Navigation device not starting or displaying a cross....
See... https://help.tomtom.com/hc/en-gb/articles/360013959579-Navigation-device-not-starting-or-displaying-a-cross

Once Recovery Mode is initiated, and if a connection to MyDrive Connect has NOT established....
Recovery Mode will continue to attempt to connect to MDC until the Server eventually times-out
Any attempts at a Restart... The device, will continue to display a Splash screen with image of a PC and a Red Cross or a Screen displaying a spinning disc, until Recovery mode can establish a connection to MyDrive Connect or the Server eventually times-out....
___________________________

End
___________________________

This is a Tomtom User Forum where Users help each other....

You may need to contact Tomtom Support....
Due to COVID-19 the phone service has been suspended
For Tomtom Support Email or Chat lines...
(Monday to Friday Normal Office Hours)

The way of contacting Customer Services has changed
(1)... A couple of Tips when Contacting Tomtom Support....
Here... https://discussions.tomtom.com/en/discussion/comment/1714844/#Comment_1714844
_________________________

(2)... Tomtom FAQ... Contact Tomtom Support....
Here… https://help.tomtom.com/hc/en-gb/articles/360015568919-How-to-contact-TomTom-support

Stay Safe... ATB YFM