Unable to connect Data for traffic & other services or Smart phone messages — TomTom Community

Unable to connect Data for traffic & other services or Smart phone messages

I have Just purchased a Go Camper sat nav i have gone thro the process many times as per tom tom instructions to pair the phone (Using an iphone11) the hands free works fine but Data for Traffic & other serviced is unable to connect & Smartphone messages shows as connecting but never does, i also have the same issue with my TomTom Rider 550 can anybody help with a solution,
(The Go camper smartphone messages did work momentarily but when i switched of the Sat Nav & switched it back on it reverted to connecting but never actually connecting
Can anybody help i am not a techy so i need a simple answer

Comments

  • YamFazManYamFazMan Posts: 19,011
    Superusers
    Hi
    @Keralagreen
    Welcome to the site....
    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    _________________________

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....
    _________________________
    _________________________

    (2)... An active Wi-Fi connection on your Tomtom device....

    With your device still disconnected from USB....
    Note... If you need to power the device use something a iPhone Charger & the Tomtom supplied power lead....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Finish) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect
    _________________________
    _________________________

    (3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

    Is your iPhone connected over Bluetooth to the MyDrive App....
    If you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' ON.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....

    dtsfwp43pa9e.jpg

    wkkikyhv4wmt.jpg

    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255
    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 19,011
    Superusers
    edited April 9
    Hi Again....
    @Keralagreen
    Are you using an iPhone + The Tomtom MyDrive App ???
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....
    If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....
    Traffic will still work... MyDrive Route planning will work
    the only thing that does not work will be smartphone features....
    Here... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
Sign In or Register to comment.

Who's Online in this Category0