Unable to connect Data for traffic & other services or Smart phone messages — TomTom Community

Unable to connect Data for traffic & other services or Smart phone messages

I have Just purchased a Go Camper sat nav i have gone thro the process many times as per tom tom instructions to pair the phone (Using an iphone11) the hands free works fine but Data for Traffic & other serviced is unable to connect & Smartphone messages shows as connecting but never does, i also have the same issue with my TomTom Rider 550 can anybody help with a solution,
(The Go camper smartphone messages did work momentarily but when i switched of the Sat Nav & switched it back on it reverted to connecting but never actually connecting
Can anybody help i am not a techy so i need a simple answer

Comments

  • YamFazManYamFazMan Posts: 20,053
    Superusers
    edited September 2
    Hi
    @Keralagreen
    Welcome to the site....


    GPRS SIM connection on the Tomtom Live devices....
    There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....

    To check the Data Connection status....
    Tap 4Dot (.... Menu) --> Setting --> System --> About…
    Scroll down to Data Connection & GPRS Status....
    What does the device report...???
    Is the GPRS Status... Connected ???
    _________________________

    (1).... An active USB connection on your PC + MyDrive connect running on your PC....

    Check the GPRS SIM Data Connection....
    Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
    The USB connection will take priority over the GPRS SIM....

    Disconnect the USB Lead from your PC....

    Note... If you need to power the device, when checking the GPRS SIM Connections use something like a Mains USB Charger or a SmartPhone USB charger with the original Tomtom Power lead....
    _________________________
    _________________________

    (2)... An active Wi-Fi connection on your Tomtom device....

    With your device still disconnected from USB....
    Turn off Wi-Fi....
    Wi-Fi will take priority over the GPRS SIM
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your Connected Wi-Fi
    Tap (Modify) Icon
    Tap (Forget) Icon
    To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X
    70e5b90b-25ce-4fca-994c-e836a17cb9fa.jpg

    Note....
    To Reconnect to Wi-Fi....
    Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
    Tap on your chosen Wi-Fi
    Enter your Wi-Fi Password
    Tap Done
    Tap Connect

    Note... I find the Wi-Fi devices are more stable and more responsive in general use when you 'Forget' the Wi-Fi connection....
    Unless you're using a personal My-Fi Hotspot in the car for your data connection, the only other reason for a live Wi-Fi connection is for updating the device....
    I always turn off (Forget) the Wi-Fi by default and only login for updates....
    It's no big deal for updates, you only have to enter your Wi-Fi password
    _________________________
    _________________________

    On Tomtom NAV4 & (Wi-Fi) connected devices...
    With a built-in GPRS SIM....
    (3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

    Is your iPhone connected over Bluetooth to the MyDrive App....
    If you have selected the 2nd Bluetooth option....
    'Data for Traffic & other services' ON.....
    The Bluetooth/Phone connection will have priority over the GPRS SIM....

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    See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255
    __________________________

    Also, See... The following post....
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....

    Stay Safe... ATB YFM
  • YamFazManYamFazMan Posts: 20,053
    Superusers
    edited April 9
    Hi Again....
    @Keralagreen
    Are you using an iPhone + The Tomtom MyDrive App ???
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....
    If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....
    Traffic will still work... MyDrive Route planning will work
    the only thing that does not work will be smartphone features....
    Here... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

    Stay Safe... ATB YFM
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