Unable to connect Data for traffic & other services or Smart phone messages

Keralagreen

I have Just purchased a Go Camper sat nav i have gone thro the process many times as per tom tom instructions to pair the phone (Using an iphone11) the hands free works fine but Data for Traffic & other serviced is unable to connect & Smartphone messages shows as connecting but never does, i also have the same issue with my TomTom Rider 550 can anybody help with a solution,
(The Go camper smartphone messages did work momentarily but when i switched of the Sat Nav & switched it back on it reverted to connecting but never actually connecting
Can anybody help i am not a techy so i need a simple answer

YamFazMan

Hi
@Keralagreen
Welcome to the site....
GPRS SIM connection on the Tomtom Live devices....
There are 3 Data connection options that can have a higher/priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
_________________________

(1).... An active USB connection on your PC + MyDrive connect running on your PC....

Check the GPRS SIM Data Connection....
Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
The USB connection will take priority over the GPRS SIM....

Disconnect the USB Lead from your PC....
_________________________
_________________________

(2)... An active Wi-Fi connection on your Tomtom device....

With your device still disconnected from USB....
Note... If you need to power the device use something a iPhone Charger & the Tomtom supplied power lead....
Turn off Wi-Fi....
Wi-Fi will take priority over the GPRS SIM
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Finish) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X


Note....
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect
_________________________
_________________________

(3)... An active Bluetooth/phone connection.... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

Is your iPhone connected over Bluetooth to the MyDrive App....
If you have selected the 2nd Bluetooth option....
'Data for Traffic & other services' ON.....
The Bluetooth/Phone connection will have priority over the GPRS SIM....





See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255
Stay Safe... ATB YFM

YamFazMan

Hi Again....
@Keralagreen
Are you using an iPhone + The Tomtom MyDrive App ???
There's an unresolved problem with the Apple iPhone iOS 13 & 14 the MyDrive App and the advanced Smartphone features....
If you can live without the bells & whistles of the MyDrive App...
Just use a straight simple Bluetooth Connection....
Traffic will still work... MyDrive Route planning will work
the only thing that does not work will be smartphone features....
Here... https://discussions.tomtom.com/en/discussion/comment/1729911/#Comment_1729911

Stay Safe... ATB YFM