My rider 550 has no display jut backlight. Can't turn it off

T3ddyd0g_
T3ddyd0g_ Registered Users Posts: 4
New Seeker
in RIDER
No display

Answers

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @T3ddyd0g_
    Welcome to the site....
    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh

    RESETTING YOUR NAVIGATION DEVICE
    https://help.tomtom.com/hc/en-gb/articles/360013957499-Resetting-your-navigation-device
    Charge the device for at least 2Hrs….
    (Preferably using something like a Smartphone Charger using the Tomtom USB lead)
    OR have the device plugged into a power supply while the device is restarting
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles....

    Stay Safe... ATB YFM
  • T3ddyd0g_
    T3ddyd0g_ Registered Users Posts: 4
    New Seeker
    it was already charging in the car when the display went black, came back on after a few seconds. When removed from car display went off (with backlight) and I can get no reaction when pressing button. Either briefly or holding down for 12 seconds. Help?

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