I have a GO 500. I thought it came with lifetime maps, I have never had to pay for map updates before. When I sign in to update my map it shows: US, Canada and Mexico Map - Lifetime Map - ACTIVE Update Available but if I click HOW TO INSTALL it goes to a 404 page not found. If I go to My Products it shows my device but the UPDATE button is red not green. I know I have an old map because the map on my device is from 2018. How do I get it to update a new map to my device?