Problems backing up My Places — TomTom Community

Problems backing up My Places

MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
I have had my VIA 1525 for several years now. When I first got it, I had no problems following instructions on how to save My Places from old GPS to computer and then transferring that Favorites to POI file to new GPS. I now want to back up all the new favorites in My Places and can't. Everything I have found online says to Right click the My Drive Icon and choose Manage Community Content. For some reason, I do not have that option. I do have new computer with Windows 10 Pro and installed the latest version of My Drive Connect. I did find that some help had links to a page that was supposed to be for Manage ...but those links were broken. What can I do?

Comments

  • YamFazManYamFazMan Posts: 19,677
    Superusers
    edited April 7
    Hi
    @MagnumVoyage
    Welcome to the site....
    You can create a Personal POI Category of your MyPlaces to replace the MyPlaces list, and if required show an Icon on your device

    Or even Create Multiple Personal POI Categories as required ....


    Many users have asked for the facility to back up their MyPlaces to a PC
    The Tomtom MyDrive Web Route planner....
    i.e... the Tomtom Cloud
    Here... https://mydrive.tomtom.com
    _______________________________________

    The MyDrive Route planner allows you to download your data from the Tomtom Cloud

    Using the Chrome Browser here... Much faster screen refresh when Re-drawing the Map....

    Clicking on the 'Download your MyDrive data' button....
    Auto saves the .json.jz file onto the 'Download Folder'

    After Clicking the 'Download your MyDrive data' button....
    The 'Username'_MyDrive.json.jz file options are shown screen lower left of the main 'MyDrive Web' window....
    Click on the '^' icon for the .json.jz file options....

    dresrxjrs4w7.jpg
    The file looks like unusable Gobbledegook, but the MyPlaces can be found in the file
    Click on image to enlarge....
    x3keyqdqe377.png
    ___________________________________

    User Ethoz....
    Posted a link to a excellent Tomtom MyPlaces to .Ov2 POI file converter tool

    https://translate.google.com/translate?hl=en&sl=de&u=https://chbworld.net/software/tomtompoi.html&prev=search

    There's a Mac & PC version ....

    Method....
    Download and install TomtomPOI.exe from the above link
    Note... I have Virus checked the file with Avast Anti Virus all OK
    Run TomtomPOI

    1st Click on Open...
    948al3lvjrtz.jpg
    A New Filer Window opens
    Find & Select the (Your username goes here)_MyDrive.json.gz file
    Saved from the Tomtom MyDrive Web Route planner
    Click on the 'Open' Box

    wszajd139ty2.jpg
    2nd Click on Copy
    bsndf6o7jzm7.jpg
    3rd Click on Yes
    5567983e-03cb-46bc-a0f8-c09e5d822af2.png
    4th Click on Yes
    0d841302-e88f-4af0-bb4a-764126dc21d6.png
    5th Click on Save
    a8fe2080-c483-47ce-b413-b1606cd50aba.png
    Name the .Ov2 file & Save to the PC Desktop
    ___________________________
    ___________________________

    Install your Personal POI Category....

    Installing 3rd party POI Categories... You use the MyDrive Web Route planner
    Here... https://mydrive.tomtom.com

    See Tomtom Video... How to import POIs, GPX files and Favourites in MyDrive


    If Required... Displaying Personal POIs on the Driving View/Map
    Be aware... You can't install the POI associated .BMP files
    You can only use the 5 Tomtom supplied generic Icons....

    13s1zlb8gssy.jpg
    But you can use one icon for for more than one POI category i.e... place all your fuel categories under one Icon, then if you tap on a nearby 'say' Fuel Icon a Quick menu opens --> Tap the 3Dot Icon for more options & more Information

    Setup... After installing your Personal or 3rd party POIs....Tap 4Dot (....Menu) --> Settings --> Appearance --> Show POI lists on the Map
    It says a restart is required, but I've never found it to be necessary
    After choosing the Generic Icon.. Tap the coloured (^) Icon screen top right... Pinch zoom the Map, the Generic POI Icons all appear live and working
    Note... The Generic POI Icons disappear when the Map is highly zoomed out (I guess so you can scroll around a clear Map to find your location)
    The Icon reappear as you zoom back in again

    Here the Yellow Pentagon Icons --> National Trust
    fwsmyemsot57.jpg
    __________________________
    __________________________

    Maybe Useful... Searching an installed 3rd party POI Category....
    The search engine is excellent you usually only need to type around three characters of the POI name for a hit...
    For example... I have loaded the 3rd party POI's for the National Trust... To show the POI's for "National Trust" on the map, work your way down to option (2)

    From the main screen
    Tap (....)4Dot Icon (Screen Bottom left)
    Swipe left or Tap the mid/right edge of the screen to go to and tap the MyPlaces Icon
    Scroll down and select the required POI Category For example "National Trust"
    You now have three options
    The Main search area turns blue and "National Trust" is offered with a flashing cursor
    Continue typing the name of the required "National Trust" site, Type Dud (Or as much of the word that's required for Dudmaston Hall appear at the top of the National trust list)
    Tap on the offered Dudmaston Hall and select the Drive Icon

    fvvl1hj389eu.jpg
    You also have two further options.....
    After the initial "National Trust" POI selection
    There's a dual Icon (screen bottom right) with Three Lines and Two circles

    o7rx4qycdyey.jpg
    (1)..... Tap the three Lines Icon (bottom right screen) and a list will appear of the "National Trust" sites in distance order
    (2)...... Tap the Two circle Icon for the "National Trust" sites POI's to appear on the screen (Pinch zoom for detail) (Note..... On the Start range it's easier to tap the plus and minus buttons to zoom the map screen)
    as far as I'm aware it will show the nearest 60ish POI's around your location
    There is also a Keyboard Icon (screen bottom right) to return to the search window from the options (1) and (2)
    ___________________________

    You can also search for a Town (Area)...
    Edit... Tap 4Dot (.... Menu) --> Search... Screen top right...

    Tap Whole Map
    o0se6o5bh2n1.jpg
    Select... Search category
    843m281xlw2f.jpg
    Below is a Search around the Town of Ludlow for the Archie's Camping & Caravan POIs... The Icons are dynamic. The closer you zoom more icons appear... Tap on the required Icon for more Info....

    h9od09kbq9rb.jpg
    Stay Safe... ATB YFM
  • MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
    Well, now my eyes are glazed over! This does not help me at all.Why do things have to be so complicated for the average user? Sorry I might sound like a freakin' idiot...but that's just it! Going to the MyDrive page doesn't tell me anything. What happened to the "Manage Community Content" in the first place. Why eliminate something that works.
  • YamFazManYamFazMan Posts: 19,677
    Superusers
    edited April 6
    Hi
    @MagnumVoyage
    Sorry about that... I've edited the post it did not display correctly....

    Stay Safe... ATB YFM
  • MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
    I just tried real quick. When I clicked on "Download MyDrive Data", a white square appeared in middle of screen but then disappeared and nothing else happened. Heading to bed. Will mess with in morning. I have been pretty aggravated with new computer. Things are supposed to be easier. But have had many challenges so far..
  • YamFazManYamFazMan Posts: 19,677
    Superusers
    edited April 7
    H'
    @MagnumVoyage
    Using the Chrome Browser here... Much faster screen refresh when Re-drawing the Map....

    Clicking on the 'Download your MyDrive data' button....
    Auto saves the .json.jz file onto the 'Download Folder'

    After Clicking the 'Download your MyDrive data' button....
    The 'Username'_MyDrive.json.jz file options are shown screen lower left of the main 'MyDrive Web' window....
    Click on the '^' icon for the .json.jz file options....

    qdd73jafzj3c.jpg
    Stay Safe... ATB YFM
  • MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
    I really appreciate you trying to help! But I think I am a lost cause! I switched to Chrome (I rarely use) and got it to download. But how do I open it? All I get is this:
  • MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
    I also downloaded the file converter. Going through the steps, I got to "Save" but after clicking it, I got "There Are No POIs to save". This is why I hate f'n computers! I still want to know why Tom Tom removed "manage Community Content" from the MyDrive app. Like I mentioned in original post, when I first got the VIA 1525, I had no problems saving favorites from old GPS to computer and then transferring that POI file to new device. Am I really that stupid or am I just missing something?
  • MagnumVoyageMagnumVoyage Posts: 6 [Novice Seeker]
    Not sure what my issues are. On the MyDrive page, I cannot import anything. Nothing ever shows up on the map. Is my device not communicating with computer? I have no problems when updating it.
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