Carminat Tom Tom sd broken
batti
Posts: 3 [New Seeker]
Hi, I'm the owner of a Renault Clio, my car doesn't recognize the original sd, I had made a backup and I've restored the system on a new sd, when I insert the new sd in the car the system boot up but doesn't recognize the map, the error message is: "Non puoi utilizzare questa mappa sul dispositivo: Italia-479". It doesn't recognize the map but I restored it from the backup, how can I solve?
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VikramK
Posts: 11,442 
Moderator
Hi @batti
The map is still active on your account. Try the steps below-
Delete the map on the device- See steps on our article here-
https://help.tomtom.com/hc/en-GB/articles/360013901300
Clean un-install the TomTom HOME software application. See the steps here-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download the latest version of TomTom HOME from here-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Download a fresh map offered as a download-
https://help.tomtom.com/hc/en-gb/articles/360013961259
Regards, Vikram
1
Answers
Welcome to the community!
A map has been reactivated on your account. Just remove the existing map first and download a fresh version using TomTom HOME.
Regards. Vikram
thank you very much, I downloaded the map but it doesn't work, I had the same error, I'm not sure if I have deleted the old map, can you reactivated it please? I thank you in advance.
Regards
The map is still active on your account. Try the steps below-
Delete the map on the device- See steps on our article here-
https://help.tomtom.com/hc/en-GB/articles/360013901300
Clean un-install the TomTom HOME software application. See the steps here-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download the latest version of TomTom HOME from here-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Download a fresh map offered as a download-
https://help.tomtom.com/hc/en-gb/articles/360013961259
Regards, Vikram
thank very much VikramK, I deleted the map and downloaded it again, now the system recognize the map without problems.
Regards, batti