Runner 2 Watch is not recognized anymore, no connection and sync possible — TomTom Community

Runner 2 Watch is not recognized anymore, no connection and sync possible

Hi,

It's been since July 2019 that I am unable to sync my activites from my Runner 2 watch, neither on pc nor on my Android App. Everytime I plug it on my PC, TomTom Sports Connect shows an error message stating "we could not connect your watch". The program has been downloaded and reinstalled this week with no improvement.

On my phone the watch appears in my bluetooth devices and the app detects the watch but the synchronization banner runs seemingly forever without doing anything. I cannot change or see anything on the watch from the Android App either.

I ran thru the faq's and tried a hard reset but since neither the app or the program can recognize the watch every attempts failed.

What would you suggest me to try? I'm ok to loose my past activities as long as I'm able to sync the new ones.

Cheers,
Sarah

Answers

  • tfarabaughtfarabaugh Posts: 16,732
    Superusers
    For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. When you plug the watch in does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    For the app connection, Yyu should reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

Sign In or Register to comment.

Who's Online in this Category0