Where can I download the map and voices I just purchased?
EW_Modemac
Posts: 2 [New Seeker]
Ten minutes ago I paid $72 for a USA map and two voices, for my TomTom SMART62. The purchase (PayPal) went through successfully, and I was asked to click the Download button to download my purchase. When I clicked Download, my browser crashed or closed, and it did not download. Kindly assist with providing the link to the products that I paid for. Thank you.
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Best Answer
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DougLap
Posts: 7,548 
SuperuserHi @EW_Modemac
During the current crisis some purchases are not being allocated to the account as quickly as you would wish I suggest that you contact Customer Support via Chat and they can resolve the issue whilst you are in contact with them.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If the above does not work exactly as described try another Web Browser.
Doug0
Answers
Superuser
During the current crisis some purchases are not being allocated to the account as quickly as you would wish I suggest that you contact Customer Support via Chat and they can resolve the issue whilst you are in contact with them.
Try the following:-
Tap Support at the top of this page
Sign in Top Right of next Page. (you have to do this)
When signed in Tap Contact Us bottom right
Help Box appears and after a few seconds Get in Touch also appears
Tap Get in Touch
You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.
Chat is busy you may have to try a few times.
If the above does not work exactly as described try another Web Browser.
Doug