Problems connecting my 4RFM watch (Spark??) to my Windows computer and iPhone. — TomTom Community

Problems connecting my 4RFM watch (Spark??) to my Windows computer and iPhone.

Wh33ls_Wh33ls_ Posts: 6 [Apprentice Traveler]
My 4RFM watch (Spark??) will not now link (via cable and TomTom Sports Connect) to my Windows computer nor via Bluetooth to my iPhone. This watch has been very reliable, well looked after etc. I had a problem a few months ago with the Bluetooth pairing to the iPhone - which was solved with the assistance of this forum, but now it won't link to either device.
I have tried everything (used different USB ports, different computers etc) aside from the factory reset - which I don't think I can do if my watch is unable to link with my PC - please advise if this is incorrect - I thought that it might require a different solution because now my PC is involved. The watch will still recharge but I cannot upload my latest activities.
I can only assume that it is a problem since the latest Windows update (20H2) and / or some other issue.

Many thanks for any help received.

Comments

  • Wh33ls_Wh33ls_ Posts: 6 [Apprentice Traveler]
    Hello, I am surprised that this problem has not elicited a response - surely I am not the only person trying to solve this problem?

    Is there any formal procedure via which my issue can be escalated to a TomTom technician for attention if the erudite TomTom community is unable to solve this problem informally?

    Many thanks
  • tfarabaughtfarabaugh Posts: 16,732
    Superusers
    There is no escalation as there are no technicians, TT Sports went out f business almost 3.5 years ago (and this is a user forum only).

    For computer connection issues, is there any damage to the pins in the charger or the contacts on the watch? If any of the pins are bent or deformed straighten them out with a pin and make sure the contacts on the back of the watch are free of tarnish or grime. Also make sure it is fully snapped into the cradle. Are you getting any error messages when you plug the watch in or is it being recognized at all? Does the clock face change to a battery charging icon (which indicates it is getting power so there is a partial connection)? A few things to look at (and I apologize if some are very basic, but it is best to get past the obvious issues first):

    1) Are you plugged directly into the machine and not a hub?
    2) Does the port work, can the computer detect other devices (like flash drives) in that port?
    3) Is the watch firmly snapped into the cradle and the USB plug firmly in the port?
    4) Is the USB port free of any debris or blockages?
    5) Is the Connect software running (is there an icon for it in the notification area)?
    6) Did you install Sports Connect, not MyDrive Connect? It is downloaded from tomtom.com/123
    7) Do you have administrator rights to the computer?
    8) Is a firewall or antivirus running that is blocking the software from connecting to TomTom (try turning them off before docking the watch)?
    9) Does the computer have a good Internet connection (Internet is required to sync)?
    10) Can you try installing it on a different machine to determine if it is an issue with the computer versus the watch?

    You should reset the phone connection following these steps. First need to remove the watch from the phone's BT menu (in iOS you have it forget the device) after you reset or try pairing again and remove the TomTom_MySports folder from the internal storage of the watch (plug it into a computer and you will see it as a hard drive and can delete it there). The steps are: uninstall the app, remove or forget the watch from the phone's BT menu, factory reset the watch, reinstall the app, select Pair New on the app, select Pair New on watch (press down from the clock and select Phone>Pair New, not Sync) and follow the prompts on the phone. You should not be pairing the watch first through the phone's BT menu; it is all done through the app and you must have the phone forget the watch in the BT menu before re-pairing.

  • Wh33ls_Wh33ls_ Posts: 6 [Apprentice Traveler]
    Hello tfarabaugh,

    Once again your advice has got my TomTom watch to talk to the rest of the world - your suggestion that lead to resetting the phone connection has worked perfectly. Perhaps I shall just follow your suggestion before I call for solutions in the future.
    Thanks again tfarabaugh,

    Chris
  • tfarabaughtfarabaugh Posts: 16,732
    Superusers
    Wh33ls_ wrote: »
    Hello tfarabaugh,

    Once again your advice has got my TomTom watch to talk to the rest of the world - your suggestion that lead to resetting the phone connection has worked perfectly. Perhaps I shall just follow your suggestion before I call for solutions in the future.
    Thanks again tfarabaugh,

    Chris

    Glad to help!
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