No maps found on Mazda 6 GT GJ

abyu
abyu Registered Users Posts: 3
Apprentice Seeker
in Built in car navigation
I just bought a used Mazda 6 GT GJ, when I start the Nav it says No Maps found. The car came with a SD card and has maps in it, but the car still says no maps found. I even bought the latest Australia maps and installed in the SD card, but still no luck. I also got a new SD card, and tried to initialise it as mentioned in Intranet, nothing happened. Could I get help on how to fix this.
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Answers

  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi @abyu
    Welcome to the community!
    The problem could be with the application not recognizing the install map.
    We can try a clean format and restore it to see if it helps.

    Steps available on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013961519

    Regards, Vikram
  • abyu
    abyu Registered Users Posts: 3
    Apprentice Seeker
    I have already tried doing that with a brand new SD card, I formatted it and tried to do the step 5, but it won't reintialise with tom tom when I insert the card into the car. Should I try with the SD I received with the car ?
  • VikramK
    VikramK Administrators Posts: 14,342
    Moderator
    Hi abyu
    You can try..
    What is the size of the new memory card you used?

    A link to our support article with the list of compatible memory cards
    https://help.tomtom.com/hc/en-gb/articles/360013900980

    If the initialization process does not work then it's something you need to report to the car dealer.

    Regards, Vikram
  • abyu
    abyu Registered Users Posts: 3
    Apprentice Seeker
    I used a 32 Sandisk.

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