No maps found on Mazda 6 GT GJ

abyu

I just bought a used Mazda 6 GT GJ, when I start the Nav it says No Maps found. The car came with a SD card and has maps in it, but the car still says no maps found. I even bought the latest Australia maps and installed in the SD card, but still no luck. I also got a new SD card, and tried to initialise it as mentioned in Intranet, nothing happened. Could I get help on how to fix this.

VikramK

Hi @abyu
Welcome to the community!
The problem could be with the application not recognizing the install map.
We can try a clean format and restore it to see if it helps.

Steps available on our support article here- https://help.tomtom.com/hc/en-gb/articles/360013961519

Regards, Vikram

abyu

I have already tried doing that with a brand new SD card, I formatted it and tried to do the step 5, but it won't reintialise with tom tom when I insert the card into the car. Should I try with the SD I received with the car ?

VikramK

Hi abyu
You can try..
What is the size of the new memory card you used?

A link to our support article with the list of compatible memory cards
https://help.tomtom.com/hc/en-gb/articles/360013900980

If the initialization process does not work then it's something you need to report to the car dealer.

Regards, Vikram

abyu

I used a 32 Sandisk.