hi. i have just brought a renault grand scenic. 2016. no tomtom sd card

cliffbowl

i have tried to make a new map from a previous backup from another grand scenic i use to have.
but i get a error message saying
You cannot use this map on this device:
United_Kingdom_and_Republic_of_Ireland-100565

if i cannot get it to work how do i know what carminat i have so i can try to get a new one.
thanks

VikramK

Hi @cliffbowl

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

VikramK

Hi @cliffbowl

Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

For the best navigation experience, TomTom advises driving with the latest maps....

Thanks, Vikram

cliffbowl

where is it? am i being thick as i cannot find downloads.
is it tomtom home via the app or tomtom home via internet?
thanks

DougLap

Hi @cliffbowl

You need to use your PC with the Tomtom Home software running.

Doug

cliffbowl

do i have to buy a new map?
thanks

DougLap

Hi @cliffbowl

@VikramK says he has activated a map for you so I would expect that it is there for you to load on the Card.

Doug

Willy875

Hello a Renault Grand scenic. from 2016. It is the R-Link 2 GPS which is installed on your vehicle. You have to buy a new SD card from a Renault dealership.

cliffbowl

The car is not the new 2016 mk4 shape.
It is the late mk3 2015-2016
Still no joy with maps

VikramK

Hi @cliffbowl
I have asked my team to refresh your TomTom account in our backend systems.
Could you check for updates again, please?

Regards, Vikram