hi. i have just brought a renault grand scenic. 2016. no tomtom sd card
but i get a error message saying
You cannot use this map on this device:
United_Kingdom_and_Republic_of_Ireland-100565
if i cannot get it to work how do i know what carminat i have so i can try to get a new one.
thanks
Best Answer
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VikramK Posts: 11,415
Moderator
Hi @cliffbowl
Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.
If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop
For the best navigation experience, TomTom advises driving with the latest maps....
Thanks, Vikram0
Answers
Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.
This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.
If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop
For the best navigation experience, TomTom advises driving with the latest maps....
Thanks, Vikram
is it tomtom home via the app or tomtom home via internet?
thanks
Superuser
You need to use your PC with the Tomtom Home software running.
Doug
thanks
Superuser
@VikramK says he has activated a map for you so I would expect that it is there for you to load on the Card.
Doug
It is the late mk3 2015-2016
Still no joy with maps
I have asked my team to refresh your TomTom account in our backend systems.
Could you check for updates again, please?
Regards, Vikram