Unable to login - password reset doesn't help

PeterDG_23
PeterDG_23 Registered Users Posts: 2
New Seeker
edited April 2021 in RIDER
Hi all,

I've reset my password which generated and email and I was able to renew my password. However, when trying to login with that same password, it failed.

Tried to reset my password up to 3 times but even after a successful password rest, unable to login...

Answers

  • YamFazMan
    YamFazMan Posts: 20,832
     Superuser
    Hi
    @PeterDG_23
    Welcome to the site....
    Which of the Tomtom 'Rider Models' do you own ???

    Stay safe... ATB YFM
  • PeterDG_23
    PeterDG_23 Registered Users Posts: 2
    New Seeker
    Model 4GD00, however, the issue is mainly getting logged into the TomTom account. Despite several password reset it states either the email or password is incorrect (although the email is correct since the password reset is done via that email and I cannot create a new account with the said email).
  • Mark_D79
    Mark_D79 Registered Users Posts: 1
    New Seeker
    I'm also unable to login to my TomTom account