update you get to 62% and it disconnects on the start 25

Pedro1979

Hello I have a tomtom start 25 and when I go to update you get to 62% and it disconnects and the update is canceled. I want help regarding that grace



Mod edit: Machine translated (Spanish)

VikramK

Hi @Pedro1979
I have asked my team to review the log in the backend for your TomTom Start 25.
It seems there is no map on your account and the downloads you are trying are blocked due to a network or a security software issue.

Please see my explanation provided under Case 3.1 in the article here-
https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest

Regards, Vikram