update you get to 62% and it disconnects on the start 25

Pedro1979
Registered Users Posts: 2 
Apprentice Seeker

Apprentice Seeker
Hello I have a tomtom start 25 and when I go to update you get to 62% and it disconnects and the update is canceled. I want help regarding that grace
Mod edit: Machine translated (Spanish)
Mod edit: Machine translated (Spanish)
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Hi @Pedro1979
I have asked my team to review the log in the backend for your TomTom Start 25.
It seems there is no map on your account and the downloads you are trying are blocked due to a network or a security software issue.
Please see my explanation provided under Case 3.1 in the article here-
https://discussions.tomtom.com/en/discussion/1121560/tomtom-no-maps-found#latest
Regards, Vikram0