No TomTom Update After Status=Fixed correction

AlexKem
AlexKem Registered Users Posts: 2
Apprentice Traveler
My home address did not appear in the TomTom, the numbers in my street stopped at 287, which is wrong as the number run up to 307. I am number 303. So I submitted Report ID df07afb1-cd71-49e2-b9a8-c34c536cf1e1 on 26 Jan and https://www.tomtom.com/mapshare/tools/new/mapshare/#guid=df07afb1-cd71-49e2-b9a8-c34c536cf1e1 shows it as Status = Fixed. But when I connect my TomTom to my PC, there are no updates for Australia, and the new address still does not appear. Why?

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    @AlexKem
    Hi Alex
    Welcome to the community!
    Your device receives map updates once every quarter(4 new maps every year).

    Corrections accepted in MapShare website could take up to 6-9 months to be rolled out as a part of quarterly map updates.

    Regards, Vikram

Answers

  • VikramK
    VikramK Administrators Posts: 13,802
    Moderator
    Answer ✓
    @AlexKem
    Hi Alex
    Welcome to the community!
    Your device receives map updates once every quarter(4 new maps every year).

    Corrections accepted in MapShare website could take up to 6-9 months to be rolled out as a part of quarterly map updates.

    Regards, Vikram
  • AlexKem
    AlexKem Registered Users Posts: 2
    Apprentice Traveler
    Thanks Vikram, wow that seems very infrequent for them to be releasing updates. OK< I will just wait for the new Australian map updates to be released, and in the meantime keep telling my friends "yes TomTom does not recognise this valid address". (Google Maps does recognise it.)
  • DougLap
    DougLap Posts: 9,857
    Superuser
    Hi @AlexKem

    According to Google this is a 50bed on suite Nursing home.

    bxn0bx5rzxh5.png

    Doug