MyDrive Connect - Outage

update error

colin23w
colin23w Registered Users Posts: 2
New Seeker
edited March 2021 in Devices using MyDrive Connect
Error updating go 50 life time speed camera updates

Answers

  • DougLap
    DougLap Posts: 9,831
    Superuser
    hi @colin23w

    Could you give a bit more information on what you were doing and what messages you saw.

    Doug
  • colin23w
    colin23w Registered Users Posts: 2
    New Seeker
    On updating GO50 device with computer via My Drive Connect have twice tried to update the Life Time Speed Camera updates as I have done many times successfully but this time I am getting an error report "Unable to update contact customer support" Tried automated help option totally useless
  • DougLap
    DougLap Posts: 9,831
    Superuser
    Hi @colin23w

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.
    if the above does not work exactly as described try another Web Browser

    Doug

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