update error — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

update error

colin23wcolin23w Posts: 2 [New Seeker]
edited March 31 in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
Error updating go 50 life time speed camera updates

Answers

  • DougLapDougLap Posts: 7,589
    Superuser
    hi @colin23w

    Could you give a bit more information on what you were doing and what messages you saw.

    Doug
  • colin23wcolin23w Posts: 2 [New Seeker]
    On updating GO50 device with computer via My Drive Connect have twice tried to update the Life Time Speed Camera updates as I have done many times successfully but this time I am getting an error report "Unable to update contact customer support" Tried automated help option totally useless
  • DougLapDougLap Posts: 7,589
    Superuser
    Hi @colin23w

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.
    if the above does not work exactly as described try another Web Browser

    Doug
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