Trying to purchase a new TomTom — TomTom Community

Trying to purchase a new TomTom

The Post Office changed my address over 2 years ago. (Very rural location in middle United States.) My shipping address is correct although your system says it is not correct. I get USPS, UPS and FedEx deliveries all the time as it is the only way I can get certain products. I am unable to contact anyone via phone as all numbers found online seem to ring and ring. All "bots" in chat are preprogrammed with questions that do not pertain. Y'all about to lose a 300.00 sale.

Answers

  • DougLapDougLap Posts: 7,548
    Superuser
    Hi @DawnSnow

    There are no phone line for Customer Service owing to so many working from home during the current situation.

    Try the following:-

    Tap Support at the top of this page
    Sign in Top Right of next Page. (you have to do this)
    When signed in Tap Contact Us bottom right
    Help Box appears and after a few seconds Get in Touch also appears
    Tap Get in Touch
    You are now offered Chat or Email. If Chat is closed it will tell you the hours that it will be available.

    Chat is busy you may have to try a few times.

    If it does not work exactly as I describe try another web browser.

    Doug
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