you cannot use this map on this device

bigboyboaty
bigboyboaty Registered Users Posts: 9
New Seeker
I have a renault scenic with Carminat sat nav, the sd card says Europe, I put the card in pc and ran the update - went back to the car and now have a red screen saying you cannot use this map on this device - please help

Best Answer

  • VikramK
    VikramK Administrators Posts: 13,708
    Moderator
    Answer ✓
    Hi @bigboyboaty

    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram

Answers

  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bigboyboaty

    Hopefully @VikramK may be able to activate the map for you. Look back here to see what he has to say.

    Doug
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    Thanks Doug, wish Id not updated now :-)
  • VikramK
    VikramK Administrators Posts: 13,708
    Moderator
    Answer ✓
    Hi @bigboyboaty

    Welcome to the community! The map has been activated for your device. Please remove the existing map first and download a fresh version offered as a download in TomTm HOME.

    This map should get your device back to working condition, however, the version is really old and might be missing several road changes over the years.

    If you wish to update the maps then you need to have an active subscription for map update services, you can order it on our webshop

    For the best navigation experience, TomTom advises driving with the latest maps....

    Thanks, Vikram
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    Hi Doug, you clealry know what you are doing with these maps, Vikram has sent me an answer which I am trying to do, I have removed the existing map from the sd card using tomtom home but am still trying to get the new map in updates is that the right place pls any tips thanks doug
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    its just constantly showing "checking for updates" and has been doing this for 20 mins
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bigboyboaty

    Its not an update you should be trying to download but in Home here should be a full map listed now that you should download.

    Doug
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    sorry doug, which button do i click pls
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    found it so sorry Doug and thanks for helping
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bigboyboaty

    Sorry I have not used Home for a long time. Somewhere in home it should list the map the account has. If it is listed I assume then you should be able to select it and load it

    Doug
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    Sorry, done everything it loaded new map in the car then re-started and the same warning came up again cannot use the map on this device :'(
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bigboyboaty

    Let us see what @VikramK suggests

    Doug
  • VikramK
    VikramK Administrators Posts: 13,708
    Moderator
    It could be possible if you have installed a map that was stored as a back-up on your computer.
    Steps-
    1. Remove the maps first using TomTom HOME.
    Click Manage my device in TomTom HOME and select the Items on the device tab.
    Expand Maps and then select the map you want to remove.
    Click Remove selected items

    Click OK to delete the map.

    3. Clean un-install of TomTom HOME software. See the steps available on our support article here-

    https://help.tomtom.com/hc/en-gb/articles/360013901520

    3. A fresh version can be downloaded here-

    https://help.tomtom.com/hc/en-gb/articles/360013960739

    4. Check for map updates again.

    Regards, Vikram

  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    Sorry Vickram, Im going to be very stupid but where do I go in tomtom home to download the new map that you have sorted for me pls
  • VikramK
    VikramK Administrators Posts: 13,708
    Moderator
    When you are logged-in to TomTom HOME, you should see the below menu- Just click on update my device/GO/etc.

    dbf7spju8l3c.png

    On the next screen, you should see a list of updates that are available for your TomTom.

    3yid755lt058.png

    Select the map you want to install using the check box and click on 'Update and install'

    ~Vikram
  • bigboyboaty
    bigboyboaty Registered Users Posts: 9
    New Seeker
    thanks so much Vikram its all sorted thanks to you and Doug - brilliant service
  • DougLap
    DougLap Posts: 9,817
    Superuser
    Hi @bigboyboaty

    Glad you are sorted.

    Doug