PROBLEM OBTAINING INFORMATION PRIOR TO ORDERING.
DRAGON999 Registered Users Posts: 1
I have been using tom-tom products for the past 18 years. I received an invitation from them in the form of an email to purchase a new unit with a 30% discount. Only to find when I placed the order the discount was not applied. They have no telephone mean to contact, email contact, or other form of communication involving financial matters with credit cards other than online. If this is the sort of poor customer relations service one can now expect from tom-tom then I will be looking to replace using alternative brand. It seems that tom-tom are jumping onto the bandwagon like many other companies stating that they are unable to provide any form of telephone contact due to the Covid 19 pandemic. Given that they have had over 12 months to get themselves organised this is a pretty poor show. What they should remember they are not the only providers in this industry and customers can easily find alternative good providers. Ones who provide proper customer support using the telephone service where necessary. They seem very quick to take your money but not provide any after sales.