Maps broken in my renault megane III
PanosL
Posts: 3 [Apprentice Traveler]
Hello friends and Greetings from Greece!
I own a Renault Megane III (2012 / bose edition), with built in navigation system.
I tried to update the maps with "tomtom HOME", from my PC. Unfortunately something went wrong during the proccess, and the maps got corrupted.
Now i cant even enter the menu in my car navi..
The card is not bad/broken. I can still read all the files in my computer (via card reader), and im able to delete or copy anything.
Inside the card, there are some files with the name: europe-454. So i guess this was my map's version..
Im already registered , but i cannot download the map from your application (tomtom HOME).
Could you please help me? im stuck and i cant use my car navigation..
The card has a sticker with the following info : RENAULT - TOMTOM / EUROPE V32 - 25920 3567 R
Thank you so much, in advance, for your time!
I own a Renault Megane III (2012 / bose edition), with built in navigation system.
I tried to update the maps with "tomtom HOME", from my PC. Unfortunately something went wrong during the proccess, and the maps got corrupted.
Now i cant even enter the menu in my car navi..
The card is not bad/broken. I can still read all the files in my computer (via card reader), and im able to delete or copy anything.
Inside the card, there are some files with the name: europe-454. So i guess this was my map's version..
Im already registered , but i cannot download the map from your application (tomtom HOME).
Could you please help me? im stuck and i cant use my car navigation..
The card has a sticker with the following info : RENAULT - TOMTOM / EUROPE V32 - 25920 3567 R
Thank you so much, in advance, for your time!
0
Best Answers
-
VikramK
Posts: 11,388 
Moderator
Hi @PanosL
Welcome to the community!
A map has been activated on your TomTom account.
Reinstall TomTom HOME software first and then check for map updates.
Uninstall steps-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download a fresh version-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Regards, Vikram1 -
PanosL
Posts: 3 [Apprentice Traveler]
Answers
Welcome to the community!
A map has been activated on your TomTom account.
Reinstall TomTom HOME software first and then check for map updates.
Uninstall steps-
https://help.tomtom.com/hc/en-gb/articles/360013901520
Download a fresh version-
https://help.tomtom.com/hc/en-gb/articles/360013960739
Regards, Vikram
Thank you so much for your immediate response.
I found the update in tomtom home and installed it.
But there has been a little mistake. I need maps of greece/eastern europe.
You send me the map of western europe, without greece!
Could you please send me the correct maps? I would be grateful.
Thank you !
My team has added the map to the account. Please check for updates now.
Regards, Vikram
I cannot thank you enough. Its all good now!
You brought life back into my car!
You are amazing. What a terrific support.
Lots of love from greece