Device not recognised — TomTom Community

GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)

Device not recognised

Rick_25Rick_25 Posts: 2 [New Seeker]
in GO 5100/5000/6100-6000 / GO 4xx-6xx series / GO, Via and Start 4x-6x series (MyDrive Connect)
Not updated for a while: down loaded Home on to new Mac, connected device shows and it shows in finder and network as guide says. However not recognised on the device it say please open my drive connect on your computer. It is open

Best Answers

  • DougLapDougLap Posts: 8,261
    Superuser
    Accepted Answer
    Hi @Rick_25

    The GO5000 uses the My Drive Connect software not the TomTom HOME software used on the original models.

    Doug
  • Rick_25Rick_25 Posts: 2 [New Seeker]
    Accepted Answer
    Spot on, thank you, all sorted now.

Answers

  • DougLapDougLap Posts: 8,261
    Superuser
    Accepted Answer
    Hi @Rick_25

    The GO5000 uses the My Drive Connect software not the TomTom HOME software used on the original models.

    Doug
  • Rick_25Rick_25 Posts: 2 [New Seeker]
    Accepted Answer
    Spot on, thank you, all sorted now.
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