Device not recognised

Rick_25
Rick_25 Registered Users Posts: 2
New Seeker
Not updated for a while: down loaded Home on to new Mac, connected device shows and it shows in finder and network as guide says. However not recognised on the device it say please open my drive connect on your computer. It is open

Best Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @Rick_25

    The GO5000 uses the My Drive Connect software not the TomTom HOME software used on the original models.

    Doug
  • Rick_25
    Rick_25 Registered Users Posts: 2
    New Seeker
    Answer ✓
    Spot on, thank you, all sorted now.

Answers

  • DougLap
    DougLap Posts: 9,857
    Superuser
    Answer ✓
    Hi @Rick_25

    The GO5000 uses the My Drive Connect software not the TomTom HOME software used on the original models.

    Doug
  • Rick_25
    Rick_25 Registered Users Posts: 2
    New Seeker
    Answer ✓
    Spot on, thank you, all sorted now.