Tomtom Go Premium Live services instable

geertn

Dear,

Our Tomtom Go Premium with serial number ZRxxxxxxxxx83 (0) seems to be unstable since a few months in its Live service.
This means that the traffic info and weather update is unavailable in most of the time.
There is a notification that there is no internet connection.

Sometimes it works and definitely at start (probably because it is still connected to the wifi).

It seems that the 4G connection is not working all of the time.

Please advise,

Geert





Mod edit: Please don't post private or personal information on a public forum. Thanks!

YamFazMan

Hi
@geertn
Welcome to the site...
Is the 2G service for the GO Premium built in GPRS SIM still available in België ???

Stay Safe... ATB YFM

miketorcy

I think yes. Only Switzerland had lost 2G.

geertn

I think so yes as the device worked perfectly the first months ...

YamFazMan

Hi
@geertn
Welcome to the site....
On the Tomtom Live devices....
There are 3 Data connection options that can have priority/override the Built-in GPRS SIM....
To check the Data Connection status....
Tap 4Dot (.... Menu) --> Setting --> System --> About…
Scroll down to Data Connection & GPRS Status....
What does the device report...???
Is the GPRS Status... Connected ???
_________________________

(1).... An active USB connection on your PC + MyDrive connect running on your PC....

Check the GPRS SIM Data Connection....
Are you at home with your GO Premium connected to a USB port on your PC for a power supply + MyDrive connect running on your PC ???
The USB connection will take priority over the GPRS SIM....

Disconnect the USB Lead from your PC....
_________________________
_________________________

(2)... An active Wi-Fi connection on your Tomtom device....

With your device still disconnected from USB....
Note... If you need to power the device use something a iPhone Charger & the Tomtom supplied power lead....
Turn off Wi-Fi....
Wi-Fi will take priority over the GPRS SIM
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your Connected Wi-Fi
Tap (Modify) Icon
Tap (Forget) Icon
To verify the Wi-Fi is OFF Tap 4Dot (.... Menu) screen top right Wi-Fi logo with X


Note....
To Reconnect to Wi-Fi....
Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on your chosen Wi-Fi
Enter your Wi-Fi Password
Tap Done
Tap Connect

Stay Safe... ATB YFM

YamFazMan

Hi Again
@geertn
(3)... An active Bluetooth/phone connection... 'Data for Traffic & other services' set to ON when using the MyDrive App on a Tomtom Live device ???

Is your iPhone connected over Bluetooth to the MyDrive App....
If you have selected the 2nd Bluetooth option....
'Data for Traffic & other services' ON.....
The Bluetooth/Phone connection will have priority over the GPRS SIM....





See.... https://discussions.tomtom.com/en/discussion/comment/1745255/#Comment_1745255

Stay Safe... ATB YFM