TomTom GO PROFESSIONAL 6250 traffic and routing issue

Gazza50
Gazza50 Registered Users Posts: 7
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
First time using this product bit disappointed...
1st live traffic not working was routed off at j5 m6 because j6 was shut to find it open
2nd after it diverted me it decides to crash twice....
So what can I do to resolve these problems

Answers

  • VikramK
    VikramK Administrators Posts: 14,283
    Moderator
    Hi @Gazza50
    For the traffic part, I would suggest that you try the troubleshooting steps advised in the video below-


    For the crashing issue, it's unclear what could be the actual reason. You can try a recovery mode and test the device when you drive next time. Or else this one has to be reported to our customer services team.

    Recovery mode-


    Regards, Vikram
  • Repojef
    Repojef Registered Users Posts: 1
    Apprentice Seeker
    6250 routing fault taking me off the m25 between junction 6 and 5 I’m in a normal load 28 ton this does this on the north circular and just found the same on the a1 north near baldock