How to permanently disabled information sharing

Meshe_10101
Registered Users Posts: 2 
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Every time I activate my TomTom I get the same question window whether I want to allow information stored on my device to be used by TomTom. Each time I say yes but the same message still comes up very time I switch on. Is there any way I can stop this as I am happy to share info but find it annoying every time I want to select a journey.
I have gone into the settings multiple times to disable the message through the startup setting, however it does not stop it from appearing every time it turns on.
I have gone into the settings multiple times to disable the message through the startup setting, however it does not stop it from appearing every time it turns on.
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Answers
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@Meshe_10101
@VikramK or @lampard the Forum Moderators should pick this up Tomorrow and check/correct your Tomtom Account status....
Some devices impacted by this bug (Nav3). Tomtom already have a ticket open for it. As a workaround, a software patch fixes the problem.
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Hi @Niall
I think you are referring to the bug where the 'Information Sharing' screen is not visible on the Nav3 LIVE devices.
I think the issue here is different as the device won't save the settings.
@Meshe_10101
Just to confirm you tried the same steps to disable the prompt-
Main menu > Settings > Startup > Look for the option -"Always ask if you want to share information" [It should be de-selected]
Have you tried a factory reset already to check if the issue persists?
https://help.tomtom.com/hc/en-gb/articles/360013898320
Thanks, Vikram0 -
Hi
@Meshe_10101
On my NAV3 GO 825 Live & Via 120 Live
From the main menu
Tap (Settings)
Right Cursor 3 times for next page
Tap (Start-up)
Tap Next
The 'Ask consent for information sharing... etc page is displayed....
Tap 'No'... To stop the 'Ask consent for information sharing' Nag screen appearing at start-up....
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To 'Accept' sharing information using a NAV3 Device....
From the main menu
Tap (Settings)
Left Cursor once for next page
Tap (Me and My Device)
Tap (My information)
The Tomtom 'Sharing information' T&C's page is displayed....
Tap 'Yes'... To agree....
Follow on-screen prompts to exit....
ATB YFM1 -
I've done the steps to disable it, and have done a factory reset, yet the data sharing prompt does not go away.0
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Hi
@Meshe_10101Meshe_10101 wrote: »I've done the steps to disable it, and have done a factory reset, yet the data sharing prompt does not go away.
Then first....
You set up your device as suggested stopping the 'Information sharing 'Nag screen appearing at start-up....
Second....
Surely by then executing a factory reset you have cancelled the changes you made in the first place... And reset the device back to the default setting ???
Stay safe.... ATB YFM0